{"id":9601,"date":"2019-08-30T05:37:35","date_gmt":"2019-08-30T10:37:35","guid":{"rendered":"https:\/\/www.aviationgse.com\/?page_id=9601"},"modified":"2019-08-30T06:16:15","modified_gmt":"2019-08-30T11:16:15","slug":"the-customer-service-representative","status":"publish","type":"page","link":"https:\/\/www.aviationgse.com\/the-customer-service-representative\/","title":{"rendered":"The Customer Service Representative"},"content":{"rendered":"<h3 style=\"text-align: center;\"><strong>Looking to work with a passionate group that offers unlimited opportunities for growth?<\/strong><\/h3>\n<h5 style=\"text-align: center;\"> <span style=\"color: #ff0000;\"><br \/>\nAviationGSE is growing and we are looking for new <span style=\"text-decoration: underline;\">full-time members<\/span> to join us. Don\u2019t miss this opportunity! Apply today:<\/span><\/h5>\n<h6 style=\"text-align: center;\"><a href=\"https:\/\/www.aviationgse.com\/social-media-assistant-canadian-applicants-only\/\">Social Media Assistant (Canadian applicants only)<\/a><\/h6>\n<h6 style=\"text-align: center;\"><a href=\"https:\/\/www.aviationgse.com\/bookeeper-canadian-applicants-only\/\">Bookeeper (Canadian applicants only)<\/a><\/h6>\n<h6 style=\"text-align: center;\"><a href=\"https:\/\/www.aviationgse.com\/the-customer-service-representative\/\">Customer Service Representative (Canadian applicants only)<\/a><\/h6>\n<h6 style=\"text-align: center;\"><a href=\"https:\/\/www.aviationgse.com\/careers-aviation\/gseheavy-equipment-electrician-full-time\/\">The GSE\/Heavy Equipment Electrician (2 openings available)<\/a><\/h6>\n<h6 style=\"text-align: center;\"><a href=\"https:\/\/www.aviationgse.com\/the-painter-and-prepper-2-openings-available\/\">The Painter and Prepper (2 openings available)<\/a><\/h6>\n<h6 style=\"text-align: center;\"><a href=\"https:\/\/www.aviationgse.com\/the-certified-mechanic\/\">AUTOMOTIVE SERVICE TECHNICIAN<\/a><\/h6>\n<h6 style=\"text-align: center;\"><\/h6>\n<table class=\"job-table\">\n<tbody>\n<tr>\n<th scope=\"row\">Title<\/th>\n<td> Customer Service Representative<\/td>\n<\/tr>\n<tr>\n<th scope=\"row\">Categories<\/th>\n<td><a href=\"https:\/\/www.aviationgse.com\/careers-new\/entry-admin\/\" title=\"Jobs for Entry-Level- Admin\">Entry-Level- Admin<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\">Location<\/th>\n<td>Head Office<\/td>\n<\/tr>\n<tr>\n<th scope=\"row\">Job Information<\/th>\n<td>\n<h4 style=\"text-align: center;\">The Customer Service Representative<\/h4>\n<p><a href=\"https:\/\/www.aviationgse.com\/wp-content\/uploads\/2016\/11\/infinity-plane-01.png\"><img loading=\"lazy\" class=\"wp-image-3900 aligncenter\" src=\"https:\/\/www.aviationgse.com\/wp-content\/uploads\/2016\/11\/infinity-plane-01-300x140.png\" alt=\"infinity-plane-01\" width=\"272\" height=\"127\"><\/a>This role represents Aviation GSE\u2019s eyes on the industry. The responsible candidate will be able to prospect and convert qualified leads into sales. The CSR will serve as the heart of Aviation GSE\u2019s Sales department. So the candidate must be a highly motivated, self-starter, able to learn about our company offerings and develop new business prospects from multiple sources including inbound marketing leads, prospect lists, discovery and individual research. Preference will be given to candidates that can speak multiple languages (Spanish, Arabic, Italian etc.)<\/p>\n<p><strong>EXPECTATIONS<\/strong><\/p>\n<ul>\n<li>Engage new business via telephone, email and identify appropriate buyers within the target market and territory<\/li>\n<li>Follow up on leads and conduct research to identify potential prospects.<\/li>\n<li>Conduct a needs analysis and determine prospect\u2019s pain points to determine how the Company will speak to those needs.<\/li>\n<li>Identify key buying influencers within these prospects to determine budget and timeline.<\/li>\n<li>Build and cultivate client relationships and produce high-quality sales-qualified leads<\/li>\n<li>Develop and grow the sales pipeline to consistently meet quarterly revenue goals.<\/li>\n<li>Manage data for new and prospective clients in database, ensuring all communications are logged, information is accurate and documents are attached.<\/li>\n<li>Prepare and analyze sales pipeline reports and dashboards. Deliver prepared sales talks, reading from scripts that describe products or services, in order to make potential customers aware of Company\u2019s product or service.<\/li>\n<\/ul>\n<p><strong> Account Management <\/strong><\/p>\n<ul>\n<li>Operate as the main point of contact for any and all matters specific to your customers<\/li>\n<li>Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors<\/li>\n<li>Ensure the timely and successful delivery of our solutions according to customer needs and objectives<\/li>\n<li><em> take initiative <\/em> and grow business through learned industry knowledge and company offerings<\/li>\n<li>Keep track of monthly\/quarterly initiatives with internal and external stakeholders and forecast key account metrics<\/li>\n<li>Ensure warranty claims are handled promptly<\/li>\n<li>Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment<\/li>\n<li>Assist with high severity requests or issue escalations as needed<\/li>\n<\/ul>\n<p><strong> Communication <\/strong><\/p>\n<ul>\n<li>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure sustainable resolution<\/li>\n<li>Effectively manage large volume of outgoing and incoming calls<\/li>\n<li>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution<\/li>\n<li>Identify and assess customers\u2019 needs to build sustainable customer base<\/li>\n<li>Provide accurate, valid and complete information to internal and external stakeholders<\/li>\n<li>Follow communication procedures, guidelines and policies<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td class=\"jobs-applynow\"><a href=\"https:\/\/www.aviationgse.com\/careers-new\/apply\/3869\/\">Apply Now<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"color: #ff0000;\"><em>If you feel you are up to the task, please do apply with your cover letter and resume. Make sure to include you resume and cover letter in your email. Due to a high volume of applicants, Aviation GSE will only contact applicants that are qualifiable for an interview <\/em><span><br \/>\n          <\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Looking to work with a passionate group that offers unlimited opportunities for growth? AviationGSE is growing and we are looking for new full-time members to join us. Don\u2019t miss this opportunity! Apply today: Social Media Assistant (Canadian applicants only) Bookeeper (Canadian applicants only) Customer Service Representative (Canadian applicants only) The GSE\/Heavy Equipment Electrician (2 openings available) The Painter and Prepper &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Customer Service Representative - Aviation GSE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aviationgse.com\/the-customer-service-representative\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Customer Service Representative - Aviation GSE\" \/>\n<meta property=\"og:description\" content=\"Looking to work with a passionate group that offers unlimited opportunities for growth? 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